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Refund Policy

1. General Policy

Due to the nature of digital marketing services, all payments made to Grow Business Digitally are generally non-refundable once work has commenced.

This includes (but is not limited to):

  • Google Ads Management
  • SEO Services
  • Website Design & Development
  • Social Media Marketing
  • Email Marketing & Automation

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Duplicate payment or billing error
  • Service not yet started after payment
  • Cancellation within 2 hours of payment (if no work has begun)

All refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Work has already commenced or been delivered
  • Campaigns (e.g., Google Ads) have been launched
  • Dissatisfaction due to lack of expected results (as outcomes cannot be guaranteed)
  • Delays caused by the client (e.g., lack of approvals, missing information)
  • Change of mind after service delivery has started

4. Advertising Spend

Any third-party costs, including ad spend on platforms like:

  • Google Ads
  • Meta Ads

are non-refundable, as they are paid directly to the advertising platforms.

5. Website & Development Projects

  • Deposits for website design and development are non-refundable
  • Once a project reaches a milestone or completion, refunds will not be issued
  • Partial refunds may be considered if work has not yet progressed significantly

6. Subscription & Retainer Services

For ongoing monthly services:

  • Clients must provide written notice (7–14 days) before the next billing cycle to cancel
  • No refunds will be issued for the current billing period once services have begun

7. Chargebacks & Disputes

Clients agree to contact us first to resolve any issues before initiating a chargeback. Unauthorised chargebacks may result in:

  • Immediate suspension of services
  • Additional administrative fees

8. How to Request a Refund

To request a refund, please contact us with:

  • Your full name / business name
  • Payment details
  • Reason for the request

Email: info@growbusinessdigitally.com.au

We aim to respond within 2–5 business days.

9. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting on this page.