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Refund Plicy

Refund Policy 

Effective Date: 01/01/2025
Last Updated: 27/12/2024

At growbusinessdigitally, we strive to offer the best possible service and ensure our clients receive optimal results from their digital marketing campaigns. Our Refund Policy is designed to maintain transparency and ensure that all of our customers are fully informed about the conditions under which refunds are considered. While we do not offer refunds for completed services due to the custom nature of our work, we are committed to working closely with you to resolve any concerns by maintaining standard refund policy.

1. No Returns or Refunds for Completed Services

Our services involve personalized strategies and execution, making them non-refundable. These include:

  • Search Engine Optimization (SEO): Keyword research, on-page/off-page optimizations, and reporting.
  • Pay-Per-Click (PPC) Campaigns: Ad creation, budget allocation, and analytics.
  • Social Media Management: Content scheduling, audience engagement, and performance tracking.

2. Exceptions for Refunds

Refunds may be issued under specific conditions, including:

  • Non-Delivery of Services: If a service was purchased but not initiated.
  • Duplicate Payments: In the case of accidental duplicate charges.
  • Mutual Agreement: Under exceptional circumstances where service expectations weren’t met.

3. Steps to Request a Refund

To ensure a swift resolution, please follow these steps:

  1. Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] with your order number and payment details.
  2. Provide Details: Clearly state your reason for the refund request and include supporting documentation.
  3. Review Time: Refund requests are reviewed within [Insert Timeframe, e.g., 7-10 business days] for approval or further clarification.

4. Commitment to Client Satisfaction

While refunds are limited, we are dedicated to your success. If you encounter challenges, we offer:

  • Campaign Adjustments: Refining strategies for better results.
  • Consultations: Reassessing goals to align with business needs.

5. Changes to Our Refund Policy

We may update this policy periodically to reflect new services or operational changes. Visit this page regularly to stay informed.

Contact Us for Support

Have questions about our Refund Policy or services? Get in touch with us:

  • Email: info@growbusinessdigitally.com.au
  • Phone: +61 0422429985
  • Address: 76 meredith street, Bankstown, NSW-2200